The Self-Service Generation: Connecting with your Modern Renters
Patience is a rare commodity these days as companies like Netflix, Uber, and Amazon continue to offer nearly instant service. Smartphone apps eliminate the wait for a cab, a date, or a table at a hot restaurant. Movies and TV shows begin streaming in seconds, and a package can be delivered to your doorstep in less than 24 hours. This trend doesn’t stop at retail or entertainment; now renters are beginning to expect this kind of service from their property managers. The world is changing fast, and it’s not showing any signs of slowing--you can’t train modern renters to ‘expect’ slower service. You have to change your business practices to fit their expectations. Take a look at how you can accelerate and enhance your interaction with your renters from application to move-out. With the right tools and strategies toward service, you and your renters will both be happier. Learn how you can: -Make it ridiculously easy for renters to communicate with you -Use your renter’s constant mobile connectivity to your advantage -Embrace the demand for self-service -Build an infrastructure of trust with your renters -… and more!