Most Recent Videos
48:56Creating a Company Culture that Drives Retention and Growth
Employee turnover is becoming a significant challenge in property management. At 33%, the turnover rate is significantly higher than other industries. Losing employees is expensive, and constantly hir
26:1210 New APM Features You—and Your Customers—Will Love
Do you have a feature you can’t live without? We’ll countdown our Top 10 favorite features (and give a sneak peek at a few on the horizon), providing ideas on how you can use them to deliver great exp
43:26Affordable Housing: Market Trends and New Tech from AppFolio
This session will explore exciting new opportunities in the Affordable Housing market, and reveal how technology can help property managers navigate this market and capitalize on the opportunity. Lear
42:10People and Performance: Overcome the Top Hiring, Training, and Retention Challenges
Full Title: People and Performance: Overcome the Top Hiring, Training, and Retention Challenges Facing the Property Management Industry Growing your company involves a challenging balancing act — you
19:07Maximize the Value of AppFolio’s Robust Accounting
(partial recording) Accounting is the heart of any business, but it isn’t always the first area that springs to mind when you think about innovative technology. Well, think again. The latest accounti
23:23Elevate the Customer Experience with Self-Service Tools
As the founder of Amazon once said, "Your brand is what people say about you when you're not in the room." What would your customer's opinions about the service they've received from your company reve
37:36How AI Is Transforming the Future of Real Estate
If you have ever posed a question to Siri or ordered Alexa to dim the lights, you’ve engaged with technology powered by Artificial Intelligence (AI). And those automatic text message replies and custo
34:45Engage and Delight Your Homeowners and Board Members with Modern Technology
(For Community Associations) With 60% of new construction creating a need for new HOAs and COAs, this space is a booming growth opportunity for your business. But new and even seasoned community mana
40:37How to Reduce Risk Across the Resident Lifecycle
At every step of the customer journey, from move-in to move-out, the risks to your business are real. With AppFolio features built to mitigate risk, you can protect your properties from start to fini
52:59Branding: Your Secret Weapon in a Saturated Market
Prospective residents today can literally go anywhere to get an apartment, but they can't go anywhere to get an apartment and get YOU. Your personal brand is essential to your property's success in to
41:42AppFolio Property Manager PLUS: Built for Large and Growing Portfolios
We recently released AppFolio Property Manager PLUS—a new tier designed for portfolios managing 1,000+ units—to help complex businesses compete in an on-demand economy. With PLUS, you gain increased v
42:23Reach 100% Online Payment Adoption, No Matter the Portfolio Mix
You’ve sent flyers. You’ve sent out email blasts promoting online payments. Yet many residents are still paying by cash or money order — it’s time to change that. In this session, we’ll review some of
37:05How to Build Standardized Processes Your Team Will Actually Follow
Over 90% of property management executives agree that standardizing processes is important for their business. With standardized processes, you can train new team members quickly and efficiently, givi
28:22Why Data-Driven Businesses Win
Is your business ready to capitalize on the exponential growth of accessible data? In this session, you'll discover what it really means to be a “data-driven” business, and how this gives you a compet
46:12Fair Housing and Compliance In 2020
Protect your properties and your business from avoidable risk. Puneet Singh is back to share all the big updates made to Fair Housing Laws this year and what lies ahead, as well as the top compliance
19:31No More Phone Tag: How to Keep Residents Happy and Resolve Maintenance Issues Faster
Handling maintenance requests quickly and efficiently is not only important for maintaining positive relationships with your residents, it's also crucial for preventing costly property damage. However
41:39Future-Proof Your Business: How to Break into New Markets