Turn Customer Service Into Your Competitive Advantage

October 9, 2015

Share this Video
Facebook
Twitter
Email
LinkedIn

When your competitors are just one mouse click away - customer service is here to stay. Customer service is one of the last frontiers of sustainable competitive advantage. It's one of the strongest ways to grow your revenue and profits, yet many companies still treat it like a cost function. Join this session and learn how successful businesses are using customer service as a win/win - for their customers, and therefore their business.

Previous Video

How to Successfully Manage All Property Types in AppFolio

From residential to commercial to student housing or mixed portfolio, AppFolio is designed to help you run ...

Next Video

Turn Customer Service Into Your Competitive Advantage

When your competitors are just one mouse click away - customer service is here to stay. Customer service is...

Most Recent Videos

2:55

AppFolio Hack Day – Summer 2019

Turn Customer Service Into Your Competitive Advantage

Previous Video

Next Video

Most Recent Videos

A revered AppFolio tradition, Hack Day embodies one of our core values of innovation by challenging engineers to step out of their normal, day-to-day workflow for 36 hours to work on something new.

Chris Inghram of Chamberlin + Associates shares how AppFolio Property Manager PLUS allows them to scale their 10,000+ unit business and streamline their processes thanks to continued innovation and sm

William Vogt of Crescent Canyon Management shares how AppFolio Property Manager's end-to-end solution allows him to run his entire business on one intuitive platform.

Tina King of Windermere Property Management shares how AppFolio elevates her customer service by allowing her to quickly and easily share reports, documents, and real-time data with owners and other s

Tanya Morgan and Wendy Griggs share how AppFolio's technology and continual dedication toward innovation equip them with the right features to keep up with today's changing market.

Steve Duerre of The Equity Group shares how AppFolio Property Manager allows him to continue adding new properties and doors without the need of bringing on additional staff.

Rosemarie Waskel of Benchmark Real Estate Group shares how AppFolio Property Manager gives her a competitive advantage by offering enhanced communication with homeowners.

Tom and Nicole Toye of Arthur Thomas Properties share how AppFolio Property Manager keeps their processes streamlined and organized.

Neil Cadman of Cadman Group shares how AppFolio Property Manager gives him real-time access to performance reporting to help support his healthy and growing business.

Jill Madsen and Lori Marsh of Bender Midwest Properties share how AppFolio Property Manager helps broaden their horizons and equip their entire team – property managers, accounting staff, and maintena

Dmitry Yusim of Haven Property Management shares how AppFolio Property Manager has enhanced his service to owners and tech-savvy renters in the Seattle market.

Gail Valdez of Bay Property Management shares how AppFolio Property Manager partners with her business by offering new tools and top-of-the-line service to support their growth.

Mary McCombs of McCombs Commercial Realty shares how AppFolio Property Manager gives them the flexibility to manage their associations on-the-go and offer enhanced communication with Board Members and

Anthony Luna of Coastline Equity, Inc shares how AppFolio Property Manager supports his growing business and allows his team to deliver exceptional customer experiences at scale.

Find out how AppFolio is enabling property managers to deliver an exceptional experience to their customers.

Recent trends in occupancy highlight the rising need for effective leasing strategies. Join us for a look at new and enhanced features from AppFolio Property Manager, built to help you and your busine

Learn how to analyze and understand your macro- and micro-market cycles. Combine powerful market insights from ALN Data and AppFolio’s versatile operational control to maximize your returns in any mar

With the right reports at your fingertips, you can manage your portfolios with expertise and expand your bottom line. We’ll weigh in with our top recommendations for the most impactful financial repor

Ditch the stress, headaches, and papercuts involved with paying your owners, vendors, and property management company. Take a walk through our expanded Online Payables features--including eCheck and B

From marketing to leasing to maintenance management, unlock the power of efficiency at scale with best practices for your workflows. This session will help you set a solid foundation and ongoing proce